FAQs

How can I contact Cuddlio?

You can email us at support@cuddliopets.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Yes

Where do you ship from?

We ship from Hong Kong.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

Please contact us at support@cuddliopets.com

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

BUY THE CuddliTunnel™ NOW 🐾

1. Your Cat's New Favorite Spot

The enclosed nature of the CuddliTunnel™ Fluffy Cat Bed provides a private retreat for cats, making them feel safe and secure. This can be particularly beneficial for cats that are shy or anxious, offering them a comforting space to retreat to and offering serenity to you.

2. Body Tempurature Regulation

Especially during the colder months, the CuddliTunnel™ Fluffy Cat Bed's plush material helps retain heat, ensuring your cat stays warm and comfortable. Owners appreciate knowing their pets are snug and cozy, no matter the weather outside.

3. Endlessly Entertaining

Boredom can cause irreparable damage to a cat's mental and social health. Cats are naturally curious and playful creatures. The CuddliTunnel™'s design offers an engaging space for them to explore, hide, and play. It's like giving your cat a new adventure every day, which keeps them mentally and physically stimulated.

BUY THE CuddliTunnel™ NOW 🐾

4. Place It Anywhere

One of the standout features of the CuddliTunnel™ is its versatile placement. Whether in the living room, bedroom, cozy corner, or under a scratching post, it can fit seamlessly anywhere in the home. Cat owners appreciate the flexibility to move it around and find the perfect spot that their feline friends will love.

5. Heavenly Comfort

The plush, soft material of the CuddliTunnel™ creates an irresistibly cozy haven for cats. Owners love seeing their pets nestled comfortably, enjoying peaceful naps in their new favorite spot.

6. Unmatched Versatility

The CuddliTunnel™ isn’t just a bed; it’s a multi-functional haven. It serves as a play area, a sleeping spot, and a hiding place all in one. This versatility saves cat owners from having to buy 3 different cat accessories, making it a valuable addition to any cat owner’s home.

BUY THE CuddliTunnel™ NOW 🐾

7. Aesthetic Appeal

Whether you like a sophisticated gray or flamboyant rainbow, these beds can also be a stylish addition to your home décor. Cat owners love finding a product that pleases both their pets and their sense of style.

8. Safe, Non-Toxic Materials

Cat owners can rest easy knowing that the CuddliTunnel™ is made from safe, non-toxic materials. This ensures that their feline friends are not exposed to harmful chemicals, making the bed a healthy choice for even the most sensitive pets.

9. Try It Risk-Free!

I'm so confident that you'll love the CuddliTunnel™, but if for any reason you or your feline friend aren’t completely satisfied, Cuddlio offers a risk-free ironclad 30 day money back guarantee to make sure you are 100% satisfied with your purchase.

Loved By Cat Parents Worldwide!

My cat absolutely LOVES this!
She stays in there all the time now, she thinks I can't find her, it's hilarious. It's so plush, very very very fluffy.. if they had one MY size I'd order it. This bed/toy is fantastic. I highly recommend it.
⭐⭐⭐⭐⭐ Lydia S.
Got it to place around my Christmas tree for my cat
She loved it! Tree was set up before I purchased this and she kept wanting to climb onto the tree. Once this arrived and my cat realized she had a spot for herself, it definitely kept her off my tree and away from the ornaments! Definitely recommend and will continue to use it just placing the center piece to it now.
⭐⭐⭐⭐⭐ Carol O.
I didn’t even take it out of the package yet...
...and my cats were immediately attracted to the fur hole. They were so adorable! Button fasteners are secure and well placed. Just a perfect cat toy at a great price!
⭐⭐⭐⭐⭐ Jennifer P.